due to technical reasons, there are temporary difficulties for calls to the bank's contact center via Skype.
In case of any additional questions, please contact the Bank's call center by phone 0-800-30-888-0 (calls within Ukraine are free), for calls from abroad +38 (044) 495-88-90.
Thank you for understanding and sorry for potential inconveniences in advance.
On July 21st, 2022, the National Bank of Ukraine introduced changes on the transactions and operations carried out abroad (outside of the territory of Ukraine) on Hryvnia (UAH) cards and accounts. Those new limitations are only related to operations, carried out abroad from UAH cards and accounts, whilst foreign currency cards and accounts have not been impacted from those restrictions. In detail:
UAH12.500 equivalent in foreign currency per 7 days from the first time of withdrawal. The limit is not calculated cumulatively.
UAH80.000 equivalent per calendar month for transactions at POS terminals (physical presence of card or NFC technology on phone), purchases on the internet secured by full 3DSecure* and recurring payments**.
UAH20.000 equivalent per calendar month for the rest type of online transactions.