The BankID System of the National Bank of Ukraine is a state electronic identification system that allows you to remotely confirm your identity using data already available in your Bank.

Thanks to the BankID NBU System, you can quickly and securely access government, administrative, financial, and other online services without the need to visit institutions in person.

When using the BankID NBU System, the Bank, as an identification provider, transfers a defined amount of your data to the service provider only after you have completed multi-factor authentication and provided consent for such data transfer.

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Fast online identification Identity verification takes only a few minutes without visiting an institution.
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24/7 convenience Access to services anytime and from anywhere.
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High level of security Data is transmitted in a secure form and is not stored in third-party systems.
Who can use the BankID NBU System via the Bank?

The service is available to Bank customers who are individuals and who:
•    have an active account with the Bank; 
•    have valid contractual relations with the Bank; 
•    have access to the Winbank mobile application; 
•    have undergone identification and verification in accordance with the legislation of Ukraine; 
•    have up-to-date and confirmed identification data in the Bank. 

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How to use BankID NBU?

To receive services via the BankID NBU System:
1.    On the service provider’s website or application, select the login method “Via BankID NBU”. 
2.    Select Piraeus Bank from the list of identification banks. 
3.    Complete multi-factor authentication in the Winbank mobile application. 
4.    Review the list of data requested by the service provider. 
5.    Provide consent for data transfer. 
6.    After successful verification, the data is transferred to the service provider for your electronic identification. 

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What data may be transferred?

The following data may be transferred to the service provider as part of an electronic identification request and if available in the Bank’s records:
•    last name, first name, patronymic; 
•    date of birth; 
•    taxpayer identification number (if available); 
•    passport data; 
•    email address; 
•    phone number; 
•    other data in accordance with legal requirements and the rules of the BankID NBU System. 
The final list of data to be transferred is determined individually by the service provider.
Data is transferred solely with your consent and using information security protection measures.

 

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Limitations and cases of service suspension

The Bank may suspend the electronic identification service via the BankID NBU System in the following cases:
•    loss of relevance or accuracy of your identification data; 
•    expiration or invalidation of an identity document; 
•    failure to update data within the time limits established by law or the Bank; 
•    customer request to suspend the service; 
•    change of the financial phone number used for multi-factor authentication; 
•    other cases provided by Ukrainian legislation, NBU regulations, and the rules of the BankID NBU System. 
The service is restored after the reasons for suspension are eliminated and provided that the customer’s data is up to date.

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Detailed Information
Blocking access to the service

The Bank has the right to immediately block access to the BankID NBU System in the following cases:
•    suspected illegal use of the service; 
•    compromise of login, password, PIN code, or other authentication credentials; 
•    customer request to block access; 
•    absence of active current or payment accounts with the Bank; 
•    termination of contractual relations between the Bank and the customer; 
•    receipt of information about the customer’s death; 
•    other cases provided by Ukrainian legislation and NBU regulations. 

Security of use

For safe use of the BankID NBU System, we recommend:
•    do not share logins, passwords, PIN codes, or one-time confirmation codes with third parties; 
•    ensure confidentiality of access credentials; 
•    use only the official mobile application; 
•    promptly notify the Bank of changes to personal data; 
•    immediately inform the Bank in case of phone loss, suspected fraud, or compromise of credentials. 

Personal data protection

The transfer and processing of personal data within the BankID NBU System is carried out in accordance with Ukrainian legislation, National Bank of Ukraine regulations, and the Law of Ukraine “On Personal Data Protection”.
The Bank ensures the protection of personal data and uses it solely for the purpose of providing electronic identification services.

Consent confirmation

Use of the BankID NBU System constitutes your confirmation of consent to the terms of providing electronic identification services and the transfer of data to the respective service provider within the scope necessary for electronic identification.
The service terms are also defined by the Bank’s Public Offer and other Bank documents.

Service fee
The electronic identification service via the BankID NBU System at Piraeus Bank is not subject to fees.
 

Customer support

If you have any questions regarding the operation of the BankID NBU System at Piraeus Bank, or need to report loss of access or possible compromise of credentials, please contact:
•    Bank contact center (24/7, after authentication)
International calls: +380 44 495 8890
Free within Ukraine: 0800 308 880 
•    Winbank mobile application (Viber/Telegram chat)
available until 18:00 
•    Email: info@piraeusbank.ua 
•    Bank branches 
•    Feedback form on the Bank’s website 
•    Written request to the Bank’s legal address:
11 Biloruska Street, 04119, Kyiv, Ukraine