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  • Piraeus Bank expands the possibilities of communication with the bank's contact center for customers
News
Piraeus Bank expands the possibilities of communication with the bank's contact center for customers
10 November

Call us from the official website of the bank

Due to future changes related to the unavailability of Skype Connect, Piraeus Bank is expanding its opportunities for customers to contact the bank's contact center directly through the bank's official website.

Guided by the principle of providing the best service to our customers, Piraeus Bank has developed this additional service to ensure that no matter where our customers are located, we will always be in touch with them.

After analyzing previous experience and simplifying the provision of services, the WEBCall service will now be another channel of communication with the operators of the contact center of customers from abroad. No need to download the program, go to the website of Piraeus Bank, follow the link, press "call" and wait for an answer.

Regardless of the country of residence, time of day and the availability of the Internet, you will receive advice from our specialists around the clock.

We look forward to hearing from you and remind you that our 24-hour multilingual support service is at your service 24/7 through several communication channels:

    0-800-30-888-0 - free of charge within Ukraine;
    +38 (044) 495-88-90 - for calls from abroad;
    fill out the feedback form;
    send an e-mail: info@piraeusbank.ua;
    contact us via WEBCall (available from iOS, Android, Windows and Linux).

We will keep in touch, your Piraeus Bank!

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Update on the newly established restrictions on hryvnia card transactions and accounts, carried out abroad

Dear customer,

On July 21st, 2022, the National Bank of Ukraine introduced changes on the transactions and operations carried out abroad (outside of the territory of Ukraine) on Hryvnia (UAH) cards and accounts. Those new limitations are only related to operations, carried out abroad from UAH cards and accounts, whilst foreign currency cards and accounts have not been impacted from those restrictions. In detail:

  • For cash withdrawal abroad from UAH cards:

    UAH12.500 equivalent in foreign currency per 7 days from the first time of withdrawal. The limit is not calculated cumulatively.

  • For purchases abroad from UAH cards:

    UAH80.000 equivalent per calendar month for transactions at POS terminals (physical presence of card or NFC technology on phone), purchases on the internet secured by full 3DSecure* and recurring payments**.

    UAH20.000 equivalent per calendar month for the rest type of online transactions.

 More info
Head office of Piraeus Bank in Ukraine
Address: Ukraine, 04119, Kyiv, st. Biloruska, 11
Phone: +38 (044) 495-88-88, +38 (044) 593-75-29
Fax: +38 (044) 495-88-88, +38 (044) 593-75-25
Email: info@piraeusbank.ua
Press Office
Phone: +38 (044) 495-88-88
E-mail: press@piraeusbank.ua
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