For the clients’ convenience Piraeus Bank implemented additional interactive possibility to connect to call center via Skype. This is especially important for those who often travel abroad and may call via Skype from anywhere in the world using only Internet access.
"Piraeus Bank constantly develops competitive products, improves technologies and pays great attention to the quality of service for the clients. Free calls via Skype are another step towards our customers. We believe that this service will be especially popular for those customers who value their time, interested in simple and innovative solutions, travel a lot or live outside Ukraine", – commented Natalia Reshetnikova, deputy director of retail business department in Piraeus Bank.
According to her, now being anywhere in the world with an access to the Internet our customer can change or remove the card’s limits, confirm the transaction or if necessary block the payment card.
It should be noted, in case the calls are made upon one’s computer or smartphone they will be free, the customer needs to pay only the cost of Internet service provider. The connection speed with the bank specialist, the quality and stability of communication will depend on the reliability and speed of data transfer provided by the Internet user's device.
One may contact the call center via Skype by visiting the official website of the bank http://www.piraeusbank.ua.
Please notice that consultations in call center are provided 24/7 by:
Skype is a free software, which provides free, encrypted voice communication over the Internet between computers (owners of Skype install it on their PC).
If you have not installed Skype, you can download it for free from the website Skype.
On July 21st, 2022, the National Bank of Ukraine introduced changes on the transactions and operations carried out abroad (outside of the territory of Ukraine) on Hryvnia (UAH) cards and accounts. Those new limitations are only related to operations, carried out abroad from UAH cards and accounts, whilst foreign currency cards and accounts have not been impacted from those restrictions. In detail:
UAH12.500 equivalent in foreign currency per 7 days from the first time of withdrawal. The limit is not calculated cumulatively.
UAH80.000 equivalent per calendar month for transactions at POS terminals (physical presence of card or NFC technology on phone), purchases on the internet secured by full 3DSecure* and recurring payments**.
UAH20.000 equivalent per calendar month for the rest type of online transactions.