In frame of the information campaign, the National Bank within partners will tell Ukrainians what rights they have as consumers of financial services and where to go in case of violation.
“For a number of reasons, Ukrainians use financial services reluctantly or don’t use them at all. Those reasons include previous crisis episodes, negative consumer experiences, and poor awareness of the advantages that come with the use of financial products. The NBU is pursuing the twofold purpose of setting additional requirements for financial institutions to ensure that they price their services transparently and treat their customers responsibly, and improving the financial awareness of consumers. These are prerequisites for strengthening the protection of financial services consumers, increasing the public’s involvement in the financial system, and encouraging consumers to use financial services more actively,” said Oleksii Shaban, Deputy Governor of the NBU.
“The banks' support of the campaign is not only raising the financial awareness of the population, but also a certain business responsibility of banking institutions. Piraeus Bank has joined the initiative to make the partnership between clients and financial institutions more loyal, transparent and responsible, which will benefit everyone,” commented Ilias Mouzakis, Acting Chairman of the Management Board of Piraeus Bank.
The campaign will take place in March through May 2021 in all regions of Ukraine. As part of the campaign, the National Bank launches a special landing "Know your rights" https://promo.bank.gov.ua/know-your-rights/.
On July 21st, 2022, the National Bank of Ukraine introduced changes on the transactions and operations carried out abroad (outside of the territory of Ukraine) on Hryvnia (UAH) cards and accounts. Those new limitations are only related to operations, carried out abroad from UAH cards and accounts, whilst foreign currency cards and accounts have not been impacted from those restrictions. In detail:
UAH12.500 equivalent in foreign currency per 7 days from the first time of withdrawal. The limit is not calculated cumulatively.
UAH80.000 equivalent per calendar month for transactions at POS terminals (physical presence of card or NFC technology on phone), purchases on the internet secured by full 3DSecure* and recurring payments**.
UAH20.000 equivalent per calendar month for the rest type of online transactions.