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FAQ

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Is it possible to receive a transfer for another person?

No. Money transfer systems take care of preserving the confidentiality of the participants of the transfer. The transfer will not be issued to another person, even if the recipient's original passport was provided. An exception is the issuance of a transfer under a power of attorney, properly executed and notarized.

Can the cashier refuse to issue a money order to the recipient?

Yes, it is possible in the following cases:
- the recipient did not specify the necessary transfer data (transfer code). If there are doubts about the transfer, the cashier can clarify the name of the sender and other information (point of departure, amount);
- the data of the recipient (full name) in the presented identity card do not match the data of the recipient specified in the transfer by the sender.

I sent a transfer using the money transfer system. For various reasons, the recipient cannot receive the transfer (he has lost his passport). Is it possible to transfer the transfer to another person?

In order to reissue the transfer to another person, the sender must:
- write a statement in which to specify the details of the transfer, the name and surname of the new recipient
- present the form on which the transfer was sent
- present an identity document

They sent me a transfer to my maiden name. Can I get money for my passport and marriage certificate?

No. The surname in the passport must match the surname to which the money transfer was sent.

In which currency will the recipient receive the transfer?

Payment of money transfers is usually made in the currency of the transfer. In some countries, these payments are made only in US dollars. Detailed information on the terms of payment of transfers in each specific country can be obtained at the service points of payment systems.

How will the recipient find out about the transfer?

The sender informs the recipient about the transfer in person.

WHAT IS THE DELIVERY TIME OF MONEY TRANSFER?

Remittances become available for receipt by recipients immediately after they are sent. However, when receiving, it is necessary to take into account the working hours of a specific service point of partner banks, in which the client wishes to receive money. That is, the points observe the working regime stipulated by these institutions. Cash desks in Piraeus Bank branches are open from 9:15 a.m. to 5:30 p.m. on weekdays.

How to send or receive a money transfer in such money transfer systems as Western Union, Money Gram?

To do this, just go to any branch of Piraeus Bank in Ukraine, fill out the form and present an identity card (passport). Transferring money abroad is possible in an amount not exceeding the equivalent of UAH 150,000. in one business day.

What are the conditions of the promotional layout when registering in a digital bank?

You can issue a promotional plan for the purchase without a monthly commission and for only 0.01% per annum.

The offer is valid only under the condition of payment in installments in Winbank and only for terms of three and six months (when choosing installment terms of nine, 12, 18, 24 months - the monthly commission is standard 1.8% of the amount of purchases).

If you do not have a Winbank digital bank or are not connected to PUSH, and you received an SMS with an offer to issue a schedule for 24 months, download the Sense SuperApp digital bank and issue a schedule for three or six months.

Promotional conditions also apply when repaying a loan/credit card of another bank through Piraeus Internet Bank.

How to change the delivery address of the card?

You can issue a promotional schedule for the purchase without a monthly commission and at only 0.01% per annum.

The offer is valid only under the condition of registration of installments in Winbank and only for terms of three and six months (when choosing installment terms of nine, 12, 18, 24 months - the monthly commission is standardly 1.8% of the purchase amount).

If you do not have a Winbank digital bank or are not connected to PUSH, and you received an SMS with an offer to issue a schedule for 24 months - download the Sense SuperApp digital bank and issue a schedule for a period of three or six months.

Promotional conditions are also valid for repayment of a loan/credit card of another bank through Piraeus Internet Bank.

Sign up for a package of emergency services at WINBANK?

You can issue a promotional schedule for the purchase without a monthly commission and at only 0.01% per annum.

The offer is valid only under the condition of registration of installments in Winbank and only for terms of three and six months (when choosing installment terms of nine, 12, 18, 24 months - the monthly commission is standardly 1.8% of the purchase amount).

If you do not have a Winbank digital bank or are not connected to PUSH, and you received an SMS with an offer to issue a schedule for 24 months - download the Sense SuperApp digital bank and issue a schedule for a period of three or six months.

Promotional conditions are also valid for repayment of a loan/credit card of another bank through Piraeus Internet Bank.

What transactions are available to PP in WINBANK?

You can issue a promotional plan for the purchase without a monthly commission and for only 0.01% per annum.

The offer is valid only under the condition of payment in installments in Winbank and only for terms of three and six months (when choosing installment terms of nine, 12, 18, 24 months - the monthly commission is standard 1.8% of the amount of purchases).

If you do not have a Winbank digital bank or are not connected to PUSH, and you received an SMS with an offer to issue a schedule for 24 months, download the Sense SuperApp digital bank and issue a schedule for three or six months.

Promotional conditions also apply when repaying a loan/credit card of another bank through Piraeus Internet Bank.

How to find out the addresses of Western Union (Western Union) points?

You can find out whether there is a Western Union system in the city to which you want to send money on the official website of the system or by calling the Western Union hotline 0-800-500-1000 (all calls to this number from any populated place in Ukraine for customers free of charge).

What must be done to ensure security when making a money transfer?

Make sure that you are transferring money to the right recipient. Transfer money only to a person you know personally or whose identity can be verified. In addition, money transfers between individuals cannot be related to business activities, the sender certifies this information in the form with his signature.

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IRINA STAKHURSKA Member of the Board of Directors